Return Policy
At Syra, we want you to be completely satisfied with your purchase. We understand that your grooming routine is personal, and we strive to ensure our tools provide the precision you expect.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you have 30 days from the date you received your item to request a return.
To be eligible for a return:
-
The item must be in the same condition that you received it (unused, in its original packaging).
-
You must provide proof of purchase (order number or receipt).
2. How to Initiate a Return
To start a return, please contact us at syra.support@gmail.com. If your return is accepted, we will provide instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
4. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.
6. Contact Us
If you have any questions regarding your return, please contact us at:
Email: syra.support@gmail.com
Business Address: Praceta do Santíssimo nº32 1ºDTO